Shipping policy

Shipping Policy

Thank you for shopping with ZYREVER.

We aim to process and deliver your order as quickly and reliably as possible.

Shipping Locations

We currently ship to eligible addresses within the United States.

Some products or carriers may not support:

  • Alaska
  • Hawaii
  • Puerto Rico
  • PO Boxes
  • Military addresses
  • Remote or restricted locations

Additional delivery time may apply to some areas.

Order Processing

Orders are normally processed within:

1–3 business days

Processing includes:

  • Payment verification
  • Quality checks
  • Packaging
  • Fulfillment preparation

Orders placed on weekends or public holidays will normally be processed on the next business day.

Estimated Shipping Time

After dispatch, estimated delivery within the United States is:

3–8 business days

Shipping time begins after the order has been dispatched.

Total Estimated Delivery Time

The estimated total delivery time is:

4–11 business days

This includes:

  • 1–3 business days for processing
  • 3–8 business days for delivery

Business days are Monday through Friday, excluding public holidays.

Delivery dates are estimates and cannot always be guaranteed.

Free Shipping

We offer free standard shipping on eligible orders of:

$100 USD or more

The order must meet the $100 minimum after discounts and before applicable taxes.

Where an order does not qualify for free shipping, the available shipping charge will be shown at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to become active.

Multiple Packages

Some orders may arrive in separate packages because of:

  • Different warehouse locations
  • Product availability
  • Package size
  • Fulfillment requirements

You may receive separate tracking numbers and delivery dates.

You will not be charged additional shipping fees unless clearly stated at checkout.

Shipping Delays

Delays may occur because of:

  • Severe weather
  • Public holidays
  • High order volumes
  • Carrier delays
  • Address problems
  • Transportation disruptions
  • Other unexpected events

If we cannot ship your order within the expected timeframe, we may contact you with an updated estimate and available options.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error.

Address changes cannot be guaranteed after processing or shipment.

Additional shipping charges may apply if an order must be resent because of an incorrect address.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 12 hours.

Once an order has entered processing or shipped, it may no longer be possible to change or cancel it.

Lost Packages

If tracking has not updated for an unusual period, contact us with your order number and tracking details.

We will assist with the carrier investigation and review the available information.

Packages Marked as Delivered

If tracking shows delivered but you cannot find the package:

  • Check your property and mailbox
  • Ask household members or neighbors
  • Check with reception or building staff
  • Contact the shipping carrier
  • Contact us if the package is still missing

Please report the issue within 3 business days of the delivery date shown in tracking.

A delivered status does not automatically guarantee a refund or replacement. Each claim will be reviewed fairly based on the available evidence.

Damaged or Incorrect Items

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible, preferably within 48 hours.

Please include:

  • Order number
  • Description of the issue
  • Product photos or videos
  • Packaging photos
  • Shipping label photo

Please do not discard the item or packaging until the claim is reviewed.

Undeliverable or Returned Packages

A package may be returned because of:

  • Incorrect address
  • Failed delivery attempts
  • Unavailable recipient
  • Unclaimed package
  • Refused delivery
  • Carrier restrictions

If the issue was caused by the customer, additional shipping charges may apply.

Original shipping charges may not be refundable.

Delivery Responsibility

After dispatch, delivery is handled by the shipping carrier.

Some delays may be outside our direct control, but ZYREVER will provide reasonable assistance with tracking and delivery issues.

Contact Us

For shipping, tracking, or delivery questions:

Email: zyrever.shop@gmail.com
Business Name: ZYREVER

Please include your order number.